If you’d like to exchange an item, please click on the link. We are available from Sunday to Thursday, from 8 am to 2 pm, excluding National Holidays within 7 days of receiving your item to facilitate the exchange.
We offer a secure courier collection service for exchanges. Exchange services will incur a delivery charge and MBRSC is not liable for these delivery charges. These costs will be invoiced by the shipping carrier upon delivery of your exchanged items and you’ll be responsible for the payment of any such import duties and taxes.
B. Store Credit
Once we receive the exchanged goods, the amount paid for each item will be credited to your account within seventy-two hours as store credit. Credited amounts will not include any shipping fees incurred and promotions and discounts cannot be reimbursed.
At this time, we can only accept exchanges for the following items:
- Astronaut Suits (White and Blue)
All other items are non-refundable and non-exchangeable.
We do not offer exchanges on:
- Discounted items
- Items which no longer have the tags attached or are missing the original packaging, parts, or accessories.
Items which have visible signs of wear or use.
Can I return my item?
Unfortunately, we don't offer a refund service.
Shipping Outside the UAE
When shipped outside the UAE, MBRSC items may be subject to import and export duties and taxes. MBRSC does not pay these duties and taxes, and you are not charged for these at the time of placing your order. These costs will be invoiced by the shipping carrier upon delivery of your items and you’ll be responsible for the payment of any such import duties and taxes.
Duty and tax rates vary from country to country, and also depend on the items that are being shipped. We have no control over these charges and encourage you to contact your local customs office for further information before placing your order. COD service is currently unavailable. Deliveries in the UAE shall incur a delivery charge.